How Long Is the Exchange Period for Products?

The exchange period for products purchased from www.modagleam.com is "15 DAYS" from the invoice date, provided that the products are unused.

How Can I Complete the Exchange Process?

1- To exchange the product/products you want, you must send them to our central address as indicated on the invoice along with the invoice, using our contracted courier company MNG Kargo, with code 724877549 MAHMUTBEY (It should be sent with the name of the order). 2- After your sent parcel reaches us, contact us through the 15812215508 WhatsApp number to create your exchange order before the stocks of the products you want run out. 3- Our team will process your exchange based on the product you sent and your order.

Will I Pay Shipping Costs for the Exchange Process?

1- If the purchased product is defective/faulty/wrongly sent, we cover the shipping cost when sending the defective/faulty/wrong product to our address using the courier company we have an agreement with. We do not cover the shipping cost if you use a different courier company for sending the parcel. 2- For products that are not defective/faulty/wrong, you will cover the shipping costs when sending them to us. After the exchange process, the shipping cost of the new product sent to you will be charged to you. The total exchange shipping cost is 15 TL. 3- When sending the product you decided to exchange, the shipping costs are covered by you. When sending your new product to you, the Shipping Cost will be charged to you.

Important Information About Cash on Delivery (COD)

The following notice is for those who place orders with cash on delivery method through our website and refuse to accept the delivery in any way: Cash on delivery products must be received from the courier. Unreceived products cannot be returned. Unreceived and returned packages are kept for re-sending to the customer after adding the shipping cost incurred by the company. In the same way, if the product is not received, the sales contract, phone conversation records for obtaining approval, the address declared by the recipient, and the computer's address used during the order (IP/MAC Address) are used as evidence. In case of misuse of shopping with cash on delivery, unnecessary use of suppliers, courier, and packaging officer, and slow-down of the workforce, legal action is taken to compensate for all the shipping costs and operating expenses. The recipient, who purchased the product with cash on delivery and caused damage to the company, undertakes to pay an advance compensation equal to at least forty (40) and at most ninety (90) times the invoice amount, including shipping costs, by the site owners.

What If the Exchanged Product Costs More Than the One I Sent?

If the total amount of the products in your exchange order is higher than the cost of the product/products you sent, the remaining amount will be charged to you as CASH ON DELIVERY (COD).

International Cancellations & Returns

There are no returns for sales made abroad. Customers who want to exchange products by ordering from abroad are obliged to pay the shipping cost themselves.

Cancellations & Returns

What Should I Do If My Order Is Defective/Faulty/Wrongly Sent?

All products we offer for sale are subject to damage control during packaging before delivery. In the rare case of a product being defective/faulty/wrongly sent to you, the process works as follows: When your order is delivered to your address by the courier, make sure to perform a damage check on the external packaging before receiving the product, and if you notice any damage, prepare a "Damage Determination Report" immediately. In case of damage noticed after delivery, you should contact the relevant courier branch and request them to prepare a "Damage Determination Report." If the courier branch does not assist you in this matter, please inform us as soon as possible. With the Damage Determination Report, the damaged product you send to our address will be quickly processed for exchange or return, and you will be informed about it.

How Will the Amount I Paid for the Product Return to Me?

When you return a product, after receiving the acceptance approval of the product review, the payment is refunded according to your payment method. - If you paid with a credit card, installment transactions will be refunded in installments, and single-payment transactions will be refunded as a single payment within 7 working days. - If you paid with a debit card, a single payment transaction will be refunded to your bank account by wire transfer within 7 working days. - If you paid with a virtual card, a single payment transaction will be refunded to your card within 7 working days. - If you paid with cash on delivery, the refund will be made to the IBAN number you provide within 7 working days. - For returns and exchanges, the shipping cost to and from the recipient is borne by the customer. You can use our contracted couriers for shipping. - The shipping cost of the parcels you send with collect on delivery will be deducted from your balance.

Why Hasn't the Amount from the Product Return Been Transferred to My Account?

It may be due to an issue with the IBAN you provided. For detailed information, you can contact our WhatsApp Customer Service at +15812215508.

* PRESENTATION OF THE INVOICE IS MANDATORY FOR EXCHANGE PROCESSES.

* FOR EXCHANGE AND RETURN PROCESSES, YOU MUST USE OUR CONTRACTED COURIER COMPANY MNG KARGO FOR SHIPPING. SHIPPING FEES FOR PARCELS SENT WITH OTHER COURIER COMPANIES WILL NOT BE COVERED BY OUR COMPANY.

You can use your right to exchange and return under the above conditions for orders made from Moda Yakamoz's online presence, www.modagleam.com.